{"id":103298,"date":"2022-07-13T16:31:14","date_gmt":"2022-07-13T20:31:14","guid":{"rendered":"https:\/\/www.emagine-entertainment.com\/?page_id=103298"},"modified":"2025-09-21T12:14:32","modified_gmt":"2025-09-21T16:14:32","slug":"refunds","status":"publish","type":"page","link":"https:\/\/www.emagine-entertainment.com\/refunds\/","title":{"rendered":"Online Refunds"},"content":{"rendered":"<h3 style=\"text-align: left;\"><strong>Refund Policy<\/strong><\/h3>\n<p style=\"text-align: left;\"><strong>Online or App Purchases<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Credit-card ticket purchases on our website or mobile app can be refunded only if requested more than 1 hour before showtime.<\/li>\n<li>In the website, process the refund through the below utility.<\/li>\n<li style=\"text-align: left;\">In the mobile app, go to Purchase History \u2192 View Receipt \u2192 Cancel Booking to process the refund.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>In-Person Only<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Tickets paid with Emagine Cash, Passes, Platinum Tickets, or Gift Cards must be refunded at the box office before showtime.<\/li>\n<li style=\"text-align: left;\">Attempts to refund these items online will not process.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Within 1 Hour of Showtime<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Credit-card purchases made less than 1 hour before showtime are not refundable online.<\/li>\n<li style=\"text-align: left;\">You may visit the theater within 24 hours of the show\u2019s start to receive a pass for each ticket.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Third-Party Purchases<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">For tickets bought through Fandango, Atom, or other third parties, request refunds directly on their websites.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Notes<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Ticket selections cannot be changed after purchase.<\/li>\n<li style=\"text-align: left;\">Booking ID must be entered in ALL CAPS.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy Online or App Purchases Credit-card ticket purchases on our website or mobile app can be refunded only if requested more than 1 hour before showtime. In the website, [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/booking-refund.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-103298","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Online Refunds - Emagine Entertainment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emagine-entertainment.com\/refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Refunds - Emagine Entertainment\" \/>\n<meta property=\"og:description\" content=\"Refund Policy Online or App Purchases Credit-card ticket purchases on our website or mobile app can be refunded only if requested more than 1 hour before showtime. 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